Shipping & Returns Policy
Complete, authoritative details regarding order dispatch, domestic delivery across India, and our 7-day return policy.
Orders ≥ ₹1,999
Complimentary delivery
₹99
For orders under ₹1,999
7 Days
From delivery date
Pan-India
Domestic delivery only
Shipping & Delivery Terms
Domestic logistics, delivery charges, and dispatch timelines
1. Serviceable Areas & Coverage
Velaash currently services domestic delivery across all serviceable PIN codes within the Republic of India. We partner with reputable national couriers (including Blue Dart, Delhivery, DTDC, and India Post) to ensure dependable transit. Please note: International shipping is not supported at this time.
2. Delivery Charges & Free Shipping Threshold
- Free Shipping: All prepaid and eligible orders with a subtotal of ₹1,999 or higher receive 100% complimentary standard domestic shipping.
- Standard Shipping Fee: Orders below ₹1,999 incur a flat delivery charge of ₹99, clearly itemized at checkout.
3. Processing & Transit Timelines
1 to 2 business days (orders placed on Sundays or national holidays are packed on the following business morning).
Metro cities: 3 to 5 business days. Non-metro and regional areas: 4 to 7 business days.
4. Shipment Tracking
Once your order is handed over to our delivery partner, an automated dispatch notification is sent to your registered email containing the courier partner name and unique tracking consignment number. You can also view live tracking updates on your Account Orders page.
Returns & Exchange Policy
Eligibility, condition criteria, and customer initiation process
1. Return Window
We want you to be completely delighted with your purchase. You may request a return or exchange within 7 calendar days from the official courier delivery confirmation date.
2. Garment Eligibility Criteria
3. How to Initiate a Return (Current Process)
Velaash currently operates assisted customer support for all returns (there is no automated self-service return portal at this time). Please follow these steps to initiate your request:
- Contact our support team on WhatsApp at +91 8508643832 or email bestrchandra@gmail.com.
- Quote your Order Number (e.g. ORD-2026-XXXX) and mention whether you require a size exchange or return.
- Attach a clear photo of the garment showing attached brand tags.
- Our team will arrange a doorstep reverse-pickup via our courier partner or provide a return consignment label.
Items must be unused, unwashed, and returned in original packaging with tags intact.
4. Inspection & Refund Timeline
Once the returned garment is received at our facility and passes physical inspection (typically within 2 business days of arrival), your refund is approved. Refunds are credited back to your original payment method (or direct NEFT / UPI bank transfer for COD orders) within 5 to 7 business days.
Questions About Your Shipment or Return?
Our customer care team is available to assist via WhatsApp or email, typically responding within 24 hours.